Return & Refund Policy
At Zenvora, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’ve made our return and refund process simple and hassle-free.
✅ Return Eligibility
You can request a return within 7 days of delivery if:
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The item is unused, in its original packaging, and in the same condition as received.
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The request is made within 7 days of receiving your order.
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Proof of purchase is provided (e.g., order number or receipt).
❌ Non-Returnable Items
We cannot accept returns for:
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Items that are used, damaged, or altered.
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Requests made after 7 days of delivery.
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Final sale, clearance, or promotional items.
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Gift cards or giveaway items.
🔁 How to Return an Item
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Email us at: 📧 zenvorasofficial@gmail.com
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Include your order number and reason for return.
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Our team will review your request and share return instructions.
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Ship the item back to us.
Note: Return shipping costs are the customer’s responsibility unless the item was incorrect or damaged.
Once we receive and inspect the item, your refund will be processed within 5–7 business days.
💸 Refund Details
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Refunds are issued to your original payment method.
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Your bank/payment provider may take additional time to reflect the refund.
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You’ll receive an email confirmation once the refund is processed.
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
📧 zenvorasofficial@gmail.com
Include:
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Your order number.
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Clear photos of the item received.
We’ll arrange a free replacement or a full refund, depending on the situation.
🛑 Late or Missing Refunds
If you haven’t received your refund:
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First, check with your bank or payment provider.
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Still no update? Contact us directly at 📧 zenvorasofficial@gmail.com
💬 Need Help?
We’re here to support you every step of the way.
📧 Email: zenvorasofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia